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Frequently asked questions

What is GhostRec?

GhostRec is a web usability testing tool that allows webmasters to record the actions of visitors on their website (mouse movements, clicks, etc). GhostRec builds along these features to provide you with a great modern usability testing tool that makes your website more easy and pleasant to use. It helps you increase customer satisfaction and conversion to your website.

Why should I use GhostRec?

Bad usability is both frustrating to your customers and will cost you money in the end. Do your customers know how to find info about your products, how to complete a purchase or how to find your phone number? GhostRec is an easy and affordable way for webmasters to increase the usability of their website. Instead of buying expensive usability testing solutions from certain companies, you could do easy usability tests on your own with our advanced and easy to use technology.

How does it work?

You will receive a short JavaScript code to add to the HTML source of your website, and you are good to go. This code records how users interact with your pages (mouse movements, clicks, etc). No extra software is needed by you or your website visitors. You can later watch those recordings (replays) to observe visitor behavior and discover usability problems.

Is it really free for testing?

Every account receives 100 free credits for testing. No obligations whatsoever are tied to these credits and you may cancel your account at any time. Once you're convinced that our service is the perfect usability testing tool for your website you could purchase more credits to continue evaluating your website.

How long does it take to install GhostRec?

Installing the JavaScript code on your website only takes a couple of minutes and you are good to go.

What information is stored about me when I sign up?

Read all about our privacy policy here.

What information is stored about my website's visitors in the recordings?

Privacy is our number one priority. We do not and will not store any personal information (like visitor IP addresses). Password fields and other field that you wish to block will not be recorded. Read all about our privacy policy.

My website has HTTPS/Javascript/AJAX do you support that?

Yes! Our recording technology supports HTTPS, Javascript and even AJAX through the industry standard JavaScript library jQuery.

Can I cancel my account at any time?

Yes. You can delete your account from our user panel at any time. Doing so will result in a total erasure of all data associated with your account. Total erasure of your personal data will take place within 30 days after account deletion, and restoration will not be possible.

Is my account information stored in a secure way?

Yes. Your account information is stored in a very secure way, with the password being encrypted using the leading encryption techniques available. The password is encrypted through a one-way encryption and cannot be restored or revealed. Your login details are never, and will never be, revealed, sold or viewed to anyone.

What is your privacy policy? Is my information safe?

Your and your website visitors privacy is our number one priority. Read all about our privacy policy here.

Will GhostRec slow down my site?

No. GhostRec is loaded in a non-blocking manner, after all other resources. Our code is incredibly efficient and lightweight, so your visitors won't feel a slowdown.

Will GhostRec interfere with any other JavaScript libraries?

No. GhostRec is tested and works successfully on websites including libraries such as jQuery, Mootools, Prototype, etc.

Can I decide which pages on my website would be recorded?

Yes. GhostRec will only record visitors on pages where the GhostRec javascript code is installed.